You can return your eligible item(s) by following the six steps listed above.  Completing a return request does not guarantee a refund. Please review our Return Policy and Refusal Policy pages to ensure your return meets all the requirements. 

Returned items must be in as-new condition, in the original or similar packaging with your packing slip, and with all accessories and manuals included. Returned items deemed to have been tampered with, damaged, incorrect products or incomplete will not be accepted. Returns that don’t follow these requirements will be considered incomplete, and the package will be returned to you at your cost without a refund or scrapped. 

SanDisk provides a pre-paid shipping label once your return request has been approved. If you decide to use your own shipping label, we will not issue a credit for shipping costs of returned items. We will also not be responsible for items that are lost in transit or for unsigned proof of delivery to our returns processing center. This may also delay your refund.

We’ll begin processing your refund once we receive your item(s), but please allow 7-10 business days for the credit to be reflected in your account depending on your financial institution and original payment method. In most cases, any paid shipping and handling costs will not be refunded.

If you successfully cancelled your order but were billed for that order, we will initiate your refund immediately. 

In some cases, SanDisk may require proof or need to confirm additional information prior to process your refund. SanDisk reserves the right to deny return requests (e.g., product exclusions, breach of our Terms of Sale) at its sole discretion.